As businesses begin to re-open, both employees and customers are feeling different levels of fear and anxiety. As leaders, it’s important that we lead the way through this transition. This 9Grid, prepared by Director of Qnity Trainers, Carrie Perkins, lays out steps you can take to support those who are finding this new normal difficult to navigate.

1)     “Compassion is often the solution.” – Start with empathy in all of your interactions.

2)      Visual – We are visual creatures, images help us create deeper meaning and often inspire action. Communicate visually whenever possible.

3)      ACCE – Qnity’s acronym stands for Appreciate, Care, Challenge, and Encourage. Use this model of engagement to support your culture.

4)      Don’t take anything personally...